Tag Archives: call center quality

Hello world!

Welcome to Speech Analysis! My name is Rob Bradshaw, and I am employed by a Pharmacy Benefit Manager (PBM) in the Omaha, NE area. In my job I am responsible for using Speech Analytics to improve the quality of our interactions with our members. I envision this blog becoming a place where best practices and new ideas in the use of Speech Analytics can be suggested and discussed.

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